At Reliance Life Insurance, we believe in providing the best of services to our customers and channel partners. We provide easy access to information, products and services, as well as the means to get their grievances redressed.

Resolving your problem helps us review our processes and take necessary steps to prevent recurrence. We aim to respond to your complaint with efficiency, courtesy and fairness.

In case you are dissatisfied with any of our services, please feel free to contact us -

If your complaint is unresolved for more than 10 days –

• Please contact our Branch Manager, who is also the Local Grievance Redressal Officer at your nearest branch

If you are unhappy with the solution offered,

• Write to Tarit Kumar - Head of Customer Care at
  rlife.headcustomercare@relianceada.com or at the address mentioned above

If you are still not happy with the solution offered,

• Write to our Grievance Officer, Sameer Karekatte – Head - Legal & Compliance at rlife.gro@relianceada.com or at the address mentioned above

If the issues remain unresolved; a further reference may be made to the Insurance Ombudsman in terms of Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998

Procedure for filing complaint with Ombudsman:

The insurance Ombudsman may receive and consider any complaints under Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998; which relates to any partial or total repudiation of claims by RLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims; delay in settlement of claims and non-issue of any insurance document to customers after receipt of premium. On the above grounds, any person may himself or through his legal heirs make a complaint in writing to the insurance Ombudsman within whose jurisdiction the RLIC branch is located. The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.

However as per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:

• Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
• The Complaint has been filed within one year from the date of rejection by the Company
• If it is not simultaneously under any litigation

For detailed list of ombudsman please click here.